Complaint and Grievance Procedures for Distance Learning Students

Coastal Carolina Community College desires to resolve student complaints, concerns, and grievance, in an expeditious, fair and amicable manner.  Distance learning students attending Coastal may resolve student complaints, concerns and grievances as follows:

To resolve a non-grade related complaint, concern or grievance, a student should follow the College’s Written Student Complaints Policy or Grievance Procedure.

To appeal an instructor’s decision for student withdrawal and non-reinstatement into a course due to excessive absences, a student should follow the Right of a Hearing Related to Instructor Administered Withdraw Due to Excessive Absences.

To resolve a grade related complaint, concern or grievance, a student should follow the College’s Right of Appeal Related to Course Grades Received.

To file an appeal regarding a College imposed discipline related finding and/or discipline penalty which leads to removal of College privileges or suspension or expulsion, a student should follow the Right of Appeal.

If the complaint cannot be resolved after exhausting the institution’s grievance procedures, the individual may file a complaint with their state of residence.  The State Higher Education Executive Office website contains a link for the agencies to contact if a student has a complaint.

In North Carolina, the University of North Carolina General Administration (UNC-GA) is the agency which handles such complaints.  The Student Complaint Policy and Student Complaint Form may be found at the UNC-GA Post-Secondary Education Complaints website.  Please review their policy, print and complete the form, and mail it to:

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC  27515-2688

Students not residing in North Carolina and enrolled in a North Carolina Institution that operates under a State Authorization Reciprocity Agreement SARA-North Carolina may submit complaints to the state portal agency (North Carolina State Education Assistance Authority – NCSEAA), only after completing the Coastal Carolina Community College complaint and/or grievance procedures.  SARA-North Carolina’s Complaint Process and Student Complaint Form may be found on the SARA-North Carolina website.

Coastal Carolina Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)  Complaints may be filed with the Commission only if there is evidence that appears to support significant non-compliance with a SACSCOC requirement or standard.  The Commission’s policy for filing complaints is available on their website.