Complaint and Grievance Procedures

Coastal Carolina Community College desires to resolve student complaints, concerns, and grievances, in an expeditious, fair, and amicable manner, following the Written Student Complaints Policy or the Grievance Procedure, as appropriate.  All written student compalints are to be submitted through traditional or electronic mail to:

David L. Heatherly, President
Coastal Carolina Community College
444 Western Blvd.
Jacksonville, NC  28546
Telephone: (910) 938-6211
Email Address: heatherlyd@coastalcarolina.edu
Website: Written Student Complaints

Coastal Carolina Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). Coastal Carolina Community College’s Institutional status with SACSCOC.

Complaints may be filed with the Commission only if there is evidence that appears to support significant non-compliance with a SACSCOC requirement or standard.  The Commission’s policy for filing complaints is available on their website.  The SACSCOC Complaint Procedures and Complaint Form are available for review by all college students.  Documented complaints should be mailed to:

Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, GA 30033
(404) 679-4500
http://www.sacscoc.org/

If an issue cannot be resolved internally, the student may file a complaint with his/her state.

Students who have exhausted institutional grievance processes and are still dissatisfied with the outcome may file a complaint with the North Carolina Post-Secondary Education Complaints unit. Please review the NC Post-Secondary Education Student Complaint Process (PDF), print and complete the NC Post-Secondary Education Complaint Form (PDF) and submit the complaint to:

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688

Phone: (919) 962-4550
Website: North Carolina Post-Secondary Education Complaints
Email: studentcomplaint@northcarolina.edu

In compliance with the new regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state.  While Coastal Carolina Community College strives to provide the highest quality education opportunities available, conflicts may arise. It is our aim to resolve any grievances, complaints, and concerns in an expeditious, fair, and amicable manner. If an issue cannot be solved by the College’s internal processes, you may choose to file a complaint with your state of residence.  Contact Information for Individual States (State Authorization Liaisons).

Students not residing in North Carolina and enrolled in a North Carolina Institution that operates under a State Authorization Reciprocity Agreement SARA-North Carolina may submit complaints to the state portal agency (North Carolina State Education Assistance Authority – NCSEAA), only after completing the Coastal Carolina Community College complaint and/or grievance procedures.  Students should follow the SARA-NC Complaint Process  and utilize the  Complaint Form.

SARA North Carolina
North Carolina State Education Assistance Authority
PO Box 14103
Research Triangle Park, NC  27709
(855) 727-2162
(919) 549-8614  ext. 4667
information@saranc.org
http://www.saranc.org/

The State Authorization Reciprocity Agreement (SARA) is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. The primary objectives of SARA  are to make it easier for institutions in North Carolina to provide online and distance education options to students in other states and to provide basic protections for those students.