State Authorization and Complaint Resolution

Coastal Carolina Community College is working to achieve compliance as established within the Higher Education Opportunity Act (HEOA) 600.9(c):  If an institution is offering postsecondary education through distance or correspondence education to student in a State in which it is not physically located or in which it is otherwise subject to State jurisdiction as determined by the State, the institution must meet any State requirements for it to be legally offering postsecondary distance or correspondence education in that State.  An institution must be able to document to the Secretary [of Education] the State’s approval upon request. (Authority:  20 U.S.C. 1001 and 1002).

Complaint and Grievance Procedures for Distance Learning Students

Coastal Carolina Community College desires to resolve student complaints, concerns, and grievance, in an expeditious, fair and amicable manner.  Distance learning students attending Coastal may resolve student complaints, concerns and grievances as follows:

To resolve a non-grade related complaint, concern or grievance, a student should follow the College’s Written Student Complaints Policy or Grievance Procedure.  All written student complaints are to be submitted through traditional or electronic mail to:

David L. Heatherly, President
Coastal Carolina Community College
444 Western Blvd.
Jacksonville, NC  28546
(910) 938-6211
Heatherlyd@coastalcarolina.edu
Website:  Complaint and Grievance Procedures   

To appeal an instructor’s decision for student withdrawal and non-reinstatement into a course due to excessive absences, a student should follow the Right of a Hearing Related to Instructor Administered Withdraw Due to Excessive Absences.

To resolve a grade related complaint, concern or grievance, a student should follow the College’s Right of Appeal Related to Course Grades Received.

To file an appeal regarding a College imposed discipline related finding and/or discipline penalty which leads to removal of College privileges or suspension or expulsion, a student should follow the Right of Appeal.

Students enrolled in distance learning courses with any additional questions about College procedures should view the Coastal Carolina Community College Catalog.

Students who have exhausted institutional grievance processes and are still dissatisfied with the outcome may file a complaint with the North Carolina Post-Secondary Education Complaints unit. Please review the NC Post-Secondary Education Student Complaint Process (PDF), print and complete the NC Post-Secondary Education Complaint Form (PDF) and submit the complaint to:

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688

Phone: (919) 962-4550
Website: North Carolina Post-Secondary Education Complaints
Email: studentcomplaint@northcarolina.edu

Coastal Carolina Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). Coastal Carolina Community College’s Institutional status with SACSCOC.

Complaints  may be filed with the Commission only if there is evidence that appears to support significant non-compliance with a SACSCOC requirement or standard.  The Commission’s policy for filing complaints is available on their website.  The SACSCOC Complaint Procedures and Complaint Form are available for review by all college students.  Documented complaints should be mailed to:

Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, GA 30033
(404) 679-4500
http://www.sacscoc.org/

If an issue cannot be resolved internally, the student may file a complaint with his/her state.

In compliance with the new regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state.  While Coastal Carolina Community College strives to provide the highest quality education opportunities available, conflicts may arise. It is our aim to resolve any grievances, complaints, and concerns in an expeditious, fair, and amicable manner. If an issue cannot be solved by the College’s internal processes, you may choose to file a complaint with your state of residence.  Contact Information for Individual States (State Authorization Liaisons).

Students not residing in North Carolina and enrolled in a North Carolina Institution that operates under a State Authorization Reciprocity Agreement SARA-North Carolina may submit complaints to the state portal agency (North Carolina State Education Assistance Authority – NCSEAA), only after completing the Coastal Carolina Community College complaint and/or grievance procedures.  Students should follow the SARA-NC Complaint Process  and  Complaint Form.    

SARA North Carolina
North Carolina State Education Assistance Authority
PO Box 14103
Research Triangle Park, NC  27709
(855) 727-2162
(919) 549-8614  ext. 4667
information@saranc.org
http://www.saranc.org/

The State Authorization Reciprocity Agreement (SARA) is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. The primary objectives of SARA  are to make it easier for institutions in North Carolina to provide online and distance education options to students in other states and to provide basic protections for those students.

State Authorization & Professional Licensure Disclosure

Coastal Carolina Community College has been approved to participate in the National Council for State Authorization Reciprocity Agreement.  However, SARA does not deal with professional licensure board approval for programs leading to state licensing in the fields of barbering, cosmetology, nursing, etc.  Certain continuing education and curriculum programs at Coastal Carolina Community College (CCCC) prepare students to sit for applicable licensure and/or certifications in North Carolina.  In order to comply with U. S. Department of Education regulations regarding distance education professional licensure, CCCC is required to make the following disclosure with respect to professional licensure or certification outside the state of North Carolina.  CCCC cannot confirm whether a particular program meets requirements for professional licensure or certification outside the state of North Carolina.  Please contact Applicable Licensure Boards in any state you may want to pursue licensure and/or certification prior to beginning the academic program in order to determine whether the program meets licensure and/or certification requirements.

If you do not live in North Carolina and are considering a program at Coastal Carolina Community College that leads to licensure or certificates, please contact the Division Chair of the degree program to discuss licensure options prior to beginning your course of study.

DIVISION DIVISION CHAIR EMAIL TELEPHONE
BUSINESS TECHNOLOGY AND LEGAL SERVICES YVONNE LEONARD leonardy@coastalcarolina.edu (910) 938-6384
CONTINUING EDUCATION W. ASHLEY GURGANUS gurganusa@coastalcarolina.edu (910) 938-6308
ENGLISH ASHLEY ESS essa@coastalcarolina.edu (910) 938-6131
HUMANITIES AND FINE ARTS ANTHONY JAMES jamesa@coastalcarolina.edu (910) 938-6808
INDUSTRIAL AND APPLIED TECHNOLOGY T. GRANT CARTER cartert@coastalcarolina.edu (910) 938-6267
OFF CAMPUS SITES MICHELLE KOENIG koenigm@coastalcarolina.edu (910) 451-0336
MATHEMATICS ANDREA WILMOTH wilmotha@coastalcarolina.edu (910) 938-6328
NATURAL SCIENCE WES LEE leew@coastalcarolina.edu (910) 938-6807
NURSING

AND ALLIED HEALTH

KRISSY STEWART-HORTON stewartk@coastalcarolina.edu (910) 938-6292
SOCIAL AND BEHAVIORAL SCIENCES DAVID WILMOTH wilmothd@coastalcarolina.edu (910) 938-6395

State Licensure Agencies

If considering a program at CCCC that leads to licensure or certification and you do not live in NC, please use the Virtual Learning Community’s licensure list to learn about the appropriate licensing organization for your program.