State Authorization and Complaint Resolution - Coastal Carolina Community College

Coastal Carolina Community College is working to achieve compliance as established within the Higher Education Opportunity Act (HEOA) 600.9(c): If an institution is offering postsecondary education through distance or correspondence education to student in a State in which it is not physically located or in which it is otherwise subject to State jurisdiction as determined by the State, the institution must meet any State requirements for it to be legally offering postsecondary distance or correspondence education in that State. An institution must be able to document to the Secretary [of Education] the State’s approval upon request. (Authority: 20 U.S.C. 1001 and 1002).

Complaint and Grievance Procedures for Distance Learning Students

Coastal Carolina Community College desires to resolve student complaints, concerns, and grievances, in an expeditious, fair, and amicable manner. Distance learning students attending Coastal may resolve student complaints, concerns, or grievances as follows:

To resolve a non-grade related complaint, concern, or grievance, a student should follow the College’s Written Student Complaints Policy or Grievance Procedure. All written student complaints are to be submitted through traditional or electronic mail to:

David L. Heatherly, President
Coastal Carolina Community College
444 Western Blvd.
Jacksonville, NC 28546
(910) 938-6211
Heatherlyd@coastalcarolina.edu
Website: Complaint and Grievance Procedures

To appeal an instructor’s decision for student withdrawal and non-reinstatement into a course due to excessive absences, a student should follow the Right of a Hearing Related to Instructor Administered Withdraw Due to Excessive Absences.

To resolve a grade related complaint, concern, or grievance, a student should follow the College’s Right of Appeal Related to Course Grades Received.

To file an appeal regarding a College imposed discipline related finding and/or discipline penalty which leads to removal of College privileges or suspension or expulsion, a student should follow the Right of Appeal.

Students enrolled in distance learning courses with any additional questions about College procedures should view the Coastal Carolina Community College Catalog.

Students who have exhausted institutional grievance processes and are still dissatisfied with the outcome may file a complaint with the North Carolina Post-Secondary Education Complaints Unit. Students should review the NC Post-Secondary Education Student Complaint Process (PDF), and submit their complaint using the online complaint form at https://studentcomplaints.northcarolina.edu/form.

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
223 S. West Street, Suite 1800
Raleigh NC 27603
Phone: (919) 962-4550
Website: North Carolina Post-Secondary Education Complaints

Coastal Carolina Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). Coastal Carolina Community College’s Institutional status with SACSCOC.

Complaints may be filed with the Commission only if there is evidence that appears to support significant non-compliance with a SACSCOC requirement or standard. The Commission’s policy for filing complaints is available on their website. The SACSCOC Complaint Procedures and Complaint Form are available for review by all college students. Documented complaints should be mailed to:

Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, GA 30033
(404) 679-4500
http://www.sacscoc.org/

If an issue cannot be resolved internally, the student may file a complaint with his/her state.
In compliance with the new regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state. While Coastal Carolina Community College strives to provide the highest quality education opportunities available, conflicts may arise. It is our aim to resolve any grievances, complaints, and concerns in an expeditious, fair, and amicable manner. If an issue cannot be solved by the College’s internal processes, you may choose to file a complaint with your state of residence. Contact Information for Individual States (State Authorization Liaisons).

Students not residing in North Carolina and enrolled in a North Carolina Institution that operates under a State Authorization Reciprocity Agreement may submit complaints to the state portal agency (North Carolina State Education Assistance Authority – NCSEAA), only after completing the Coastal Carolina Community College complaint and/or grievance procedures. Students should follow the SARA-NC Complaint Process and Complaint Form.

SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 41349
Raleigh, NC 27629
(855) 727-2162
(919) 549-8614 ext. 4667
Email: information@saranc.org
Website: Student Complaint Process Website

The State Authorization Reciprocity Agreement (SARA) is an agreement among member states, districts, and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. The primary objectives of SARA are to make it easier for institutions in North Carolina to provide online and distance education options to students in other states and to provide basic protections for those students.

State Authorization & Professional Licensure Disclosure

Coastal Carolina Community College—in accordance with 34 C.F.R. 609(c), 34 C.F.R. 668.43(a)(5)(v), 34 C.F.R. 668.43(c) and NC-SARA professional disclosure policies—is invested in full compliance with all federal regulations that require an institution, if an institution is offering distance education in a state where it is not physically located, to meet individual state requirements for offering distance education to students within that state and disclose if programs are either designed or advertised to meet educational or professional licensure requirements in a state for an occupation. Coastal Carolina Community College makes every reasonable attempt to inform students of licensure or certification requirements, to include notification when the College cannot make a reasonable determination.

Coastal Carolina Community College offers several programs that lead to professional licensure within the State of North Carolina; however, other states, territories, or countries may establish specific requirements for what professions they require to be licensed along with requirements for professional certification or licensure. As an approved participant in the National Council for State Authorization Reciprocity Agreement(s) (NC-SARA), Coastal Carolina Community College may offer distance education to students who are located outside North Carolina in states, territories, and countries that also participate in NC-SARA. For more information regarding what other institutions, states, and territories participate in NC-SARA, please visit the NC-SARA Membership Directory. For more information about what students need to know about professional licensure, please visit the NC-SARA Professional Licensure website.

Please note: Students are responsible for reviewing program specific requirements, in addition to certification or licensure requirements. All students are also strongly encouraged to connect with program contact(s) in order to discuss certification or licensure requirements, especially if they live in or relocating to another state, territory, or country. Program contact(s) may assist students in identifying licensure board(s) to contact about alternative certification or professional licensure requirements in other states, territories, or countries, but it remains the responsibility of students to meet licensure or certification requirements. For more information about occupational or business licensures in North Carolina, please visit the North Carolina Department of Commerce website or the NC-SARA Professional Licensure Directory.

If you do not live in North Carolina and are considering a program at Coastal Carolina Community College that leads to licensure or certificates, please call, email, or mail the program contact to discuss licensure options prior to beginning your course of study.

Please direct any mailed correspondence to the attention of the program contact using the College’s official address: 444 Western Boulevard, Jacksonville, North Carolina 28546.

PROGRAM	CONTACT	TELEPHONE	EMAIL
Basic Law Enforcement Training	Alyssa Lang	910-938-6362	langa@coastalcarolina.edu
Cosmetology	Lynn Reyes	910-938-6117	reyesl@coastalcarolina.edu
Dental Assisting/Dental Hygiene	Dr. Warren Gabarèe	910-938-6271	gabareew@coastalcarolina.edu
Early Childhood Education	Bronwyn Chartier	910-938-6169	chartierb@coastalcarolina.edu
EMS/Paramedic (First Aid/CPR) – Curriculum	Beth Himes	910-938-6127	himesb@coastalcarolina.edu
EMS/Paramedic (First Aid/CPR) – Continuing Education	Beth Himes	910-938-6127	himesb@coastalcarolina.edu
Firefighting	Grant Carter	910-938-6267	carterg@coastalcarolina.edu
Manicurist/Nail Technology	Ashley Gurganus	910-938-6308	gurganusa@coastalcarolina.edu
Nursing	Judith Thompson	910-938-6272	thompsonju@coastalcarolina.edu
Pharmacy Technician	Jan Thompson	910-938-6296	thompsonj@coastalcarolina.edu
Phlebotomy	Jan Thompson	910-938-6296	thompsonj@coastalcarolina.edu
Surgical Technology	Ashley Webber	910-938-6273	webbera@coastalcarolina.edu