As a matter of practice, Coastal subscribes to the philosophy that student complaints are best resolved on an informal basis. When a student has a complaint, he/she should attempt to resolve concerns with College personnel having responsibilities directly at the source of the complaint. All unresolved complaints should be referred to the direct supervisor. When informal procedures do not resolve concerns, for privacy and/or security reasons, all written complaints must be submitted through traditional or electronic mail to the Office of the Executive Vice President, who will determine the appropriate College personnel to review the complaint. The student should receive written acknowledgment of the complaint within ten (10) working days.
The complaint will be reviewed and a collaborative effort will be made to resolve the complaint. Within twenty (20) working days of receipt of the complaint, the student will receive notification of the resolution of the complaint, or of the College’s position concerning the complaint, from the appropriate Vice President.